HomeFAQs
Common Questions
Everything you need to know about ShahiPosh artisanship, service, and delivery.
Shipping & Delivery
How long does delivery take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
Do you offer free shipping?
Yes, we offer free domestic shipping on all orders above Rs 5,000.
Orders & Payments
What payment methods do you accept?
We accept Cash on Delivery (COD), Credit/Debit Cards, and popular digital wallets like JazzCash and EasyPaisa.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement, provided they haven't been shipped yet.
Returns & Exchanges
What is your return policy?
We offer a 14-day return and exchange policy for unworn items in their original packaging.
How do I initiate a return?
Please contact our support team via the Contact Us page or WhatsApp to start your return process.
Still have questions?
Our artisans and support team are here to help you find the perfect piece.